Responsibilities:
- Handle customer inquiries, orders, and feedback through various communication channels, including email, live chat, and phone calls.
- Provide prompt, courteous, and accurate information about food options, pricing, and promotions.
- Troubleshoot any issues with orders, ensuring timely resolution and a positive customer experience.
- Assist customers with online orders, tracking deliveries, and ensuring satisfaction from start to finish.
- Collaborate with the kitchen and delivery team to ensure smooth order processing and delivery.
- Maintain accurate records of customer interactions and feedback to identify opportunities for service improvement.
- Uphold the brand’s reputation by providing exceptional customer service and maintaining professionalism at all times.
Skills:
- Strong communication, problem-solving, and multitasking skills.
- Ability to remain calm and positive under pressure.
- Previous experience in customer service or hospitality is a plus.
- Empathy and dedication to customer satisfaction.
